Privacy Policy for Dawanau.com

Effective Date: 1st January, 2025

Dawanau Trade Network Ltd ("Dawanau.com", "we", "us", or "our") is committed to protecting the privacy of our users and ensuring the security of any personal information shared with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access or use our platform at www.dawanau.com (the "Website").

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the platform.

1. Information We Collect

We collect information to provide better services to all users. This information may include:

A. Information You Provide Directly

• Registration Data: Name, email address, phone number, company name, user type (e.g., trader, farmer, buyer).
• Listing Data: Product details, pricing, location, images, descriptions.
• Transaction Data: Purchase history, requests, negotiations, and messaging.
• Payment Information: Payment method, transaction IDs (handled securely via third-party processors).
• Support Requests: Any information submitted through forms, chat, or customer service communications.

B. Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent, search history, clicks, and interactions.
• Cookies & Tracking Technologies: Used to personalize content, store user preferences, and analyze user behavior (see Section 7).

2. How We Use Your Information

We use your data for the following purposes:

• To register and manage your account.
• To enable product listing, searches, messaging, and transactions.
• To personalize your user experience and content recommendations.
• To improve our services, features, and security.
• To send updates, promotional materials, and respond to inquiries.
• To verify identity and prevent fraud.
• To comply with legal obligations.

3. Sharing & Disclosure of Information

We do not sell your personal information. However, we may share it in the following situations:

A. With Other Users

• Your profile and public listings may be visible to other users and visitors.

B. With Service Providers

• Third-party logistics, payment processors, hosting partners, and analytics providers assisting in operations.

C. Legal & Compliance

• If required by law, regulation, or governmental request, or to protect our legal rights or users.

D. In Business Transfers

• In case of a merger, acquisition, or sale of assets, user data may be transferred under confidentiality terms.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce our agreements.

5. Your Rights & Choices

Depending on your jurisdiction and applicable law (e.g., NDPR, GDPR), you may have the right to:

• Request correction of inaccurate or incomplete data.
• Request deletion or anonymization of your data (subject to legal limits).
• Object to or restrict processing in certain circumstances.
• Withdraw consent where processing is based on consent.

Requests can be sent to privacy@dawanau.com.

6. Security of Information

We implement industry-standard security measures to protect personal data against loss, misuse, or unauthorized access. However, no platform can be 100% secure, so we encourage users to keep credentials confidential and report any suspicious activity.

7. Cookies & Tracking Technologies

We use cookies and similar tools for:

• Authentication and session management.
• Storing user preferences.
• Analytics and performance tracking.
• Personalized marketing (subject to your consent).

You can control cookie usage through your browser settings or by opting out of certain services.

8. Children’s Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal data from minors. If we discover such information was submitted, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not cover those sites. We encourage you to review their policies before sharing personal information.

10. International Data Transfers

If you access the platform outside Nigeria, your data may be transferred to and processed in Nigeria or other countries with different data protection laws. By using our services, you consent to such transfers.

11. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." Users are encouraged to review this page regularly.

12. Contact Us

For any questions, complaints, or requests regarding your privacy, please contact:

Dawanau Trade Network Ltd

Email: privacy@dawanau.com

Website: www.dawanau.com